Refund policy
Return & Refund Policy
Last updated: [27/04/2026]
Thank you for shopping at thevanillagirl.com.
We want you to love your purchase, but if something isn’t right, we’re here to help.
Returns
We offer a 4-day return policy, which means you have 4 days from the date of delivery to request a return.
To be eligible for a return:
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The item must be unused, unworn, and in its original condition
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All original tags and packaging must be intact
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You must provide a receipt or proof of purchase
Non-Returnable Items
Certain items cannot be returned, including:
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Items purchased on sale or discount
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Gift cards
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Any personalized or custom-made products
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Items that show signs of use or damage after delivery
Return Process
To initiate a return, please contact us at:
📧 [thevanillagirl@gmail.com]
Include the following details:
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Order number
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Reason for return
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Photos (if item is damaged or defective)
- Videos
Once your return request is approved, we will provide instructions on how and where to send your package.
Note: Items sent back without prior approval will not be accepted.
Shipping for Returns
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Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect
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We recommend using a trackable shipping method, as we are not responsible for lost returns
Refunds
Once we receive and inspect your return:
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We will notify you of the approval or rejection
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If approved, your refund will be processed to your original payment method within 5–10 business days
Exchanges
We do not offer direct exchanges. If you wish to replace an item:
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Return the original item (if eligible)
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Place a new order
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos. We will resolve the issue promptly.
Contact Us
If you have any questions about our return policy, please contact us at:
📧 [thevanillagirl.com]
thevanillagirl.com reserves the right to refuse returns that do not meet the above conditions.